Hired Line / Plumbing answering service

An answering service for plumbing companies.

Hired Line answers your plumbing company's line when you're under a sink, after hours or on the weekend. It helps a caller stop a leak, sends emergencies to whoever is on call and books the rest on your schedule.

Request a call back See a sample call

Keep your number. Serving Utah and southern Idaho.

A plumber working behind a bathroom wall
After-hours call Sun 6:51 AM
  1. CallerWater's spraying under my kitchen sink and the cabinet's soaked. Can someone come?
  2. Your lineYes. First, turn the valve under the sink clockwise to shut off the water. Did it stop?
  3. CallerIt stopped. There's water all over the floor, though.
  4. Your lineGood. Our on-call plumber can be there from 8 to 9 this morning. Can I get your name, address and best callback number?
  5. Name, address and callback number taken. Sent as urgent

Text to you6:53 AM

Booked Leak repair, today 8 to 9 AM. Marcus T., (208) 555-0182. Elm St, Burley. Supply line spraying under the kitchen sink. Caller shut the valve, water is off. Floor and cabinet wet.

Sample plumbing call for illustration.

How it handles plumbing calls

Built around how plumbing calls actually go.

It's trained on your business, not general information: your services, the towns you cover, your hours and how you like jobs booked.

  • Leaks get stopped first

    When water is running, it walks the caller through closing the fixture valve or the main shutoff, using steps you approve, then sends the call to your on-call plumber.

  • Water heaters sorted out on the call

    It asks whether the heater is gas or electric, roughly how old it is, and whether it's leaking or just not making hot water, so you know what you're walking into.

  • Estimates and installs booked

    For remodels, fixture installs and water heater replacements, it gets what the caller wants done and books an estimate visit in a slot you've opened.

Calls it answers for plumbing companies

  • Leaks and burst pipes
  • Clogged drains
  • No hot water
  • Water heater replacement
  • Sewer line backups
  • Fixture installs
  • "Do you come out to my town?"
  • Reschedules

Founding members

A few founding spots in each county.

We open Hired Line one county at a time across Utah and southern Idaho. Founding members pay the standard price and keep two things later companies won't get: a rate locked for as long as they stay, and a monthly call review where we tune how their line answers.

Once a county's founding spots are taken, they're gone.

Ask about a founding spot

Rather call? (208) 747-0952

Straight answers

Plumbing answering service questions

More answers on the main questions page.

Other trades: Septic answering service HVAC answering service

Can it help a caller shut off the water?

Yes. It can walk them through closing the valve under a fixture or the main shutoff, using steps you approve. It doesn't give repair advice beyond what you set.

Who gets emergency calls at night?

Whoever you choose. A burst pipe or a sewer backup can go straight to your cell or your on-call plumber, be texted to you as urgent, or go first on your callback list.

Will it promise an arrival time?

Only in slots you've opened. If a caller wants a time you haven't opened, it takes the details and tells them you'll confirm.

Does it work for drain cleaning companies?

Yes. It handles clogged drains, sewer line backups and camera inspections the same way, with the questions and rules you set for your shop.

Do I need to change my phone number?

No. You keep your number and your phone. You turn on call forwarding with your carrier, for when you don't answer or for after hours, and we walk you through it.